At Wildz Casino, we are committed to promoting responsible gaming and providing a safe and enjoyable environment for all our players. We understand that while the vast majority of customers gamble for fun and entertainment, a small percentage may experience gambling-related issues. Our goal is to support responsible behavior and provide tools and resources to help you stay in control.
1. Our Commitment
We aim to:
- Encourage responsible gaming as a core part of our business
- Provide players with tools to control their gambling habits
- Prevent underage gambling
- Train our staff to recognize and respond to signs of problem gambling
- Offer support and guidance for players at risk
2. Stay in Control – Tips for Responsible Gaming
To help you maintain a healthy approach to gambling, consider the following tips:
- Gambling should be for fun and entertainment — not a way to make money
- Only gamble with money you can afford to lose
- Set a budget and stick to it
- Set time limits and take regular breaks
- Don’t chase losses
- Never gamble when you’re feeling stressed, upset, or under the influence
- Balance gambling with other leisure activities
3. Player Protection Tools
We provide a range of tools to help you manage your gaming behavior:
a. Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account.
b. Loss Limits
Control how much money you’re willing to lose within a certain timeframe.
c. Wagering Limits
Restrict the total amount you can wager in a given period.
d. Session Time Limits
Set a maximum duration for your gaming sessions.
e. Reality Checks
Receive notifications at regular intervals to track how long you’ve been playing.
f. Self-Exclusion
You can request to temporarily or permanently exclude yourself from accessing your Wildz Casino account. During this period, you will not receive any marketing communications, and access to your account will be blocked.
To activate any of these tools, please contact our support team at [email protected].
4. Self-Assessment
If you’re concerned about your gambling behavior, ask yourself the following questions:
- Do you spend more money or time on gambling than you can afford?
- Do you feel the need to chase losses?
- Have you tried to stop gambling but couldn’t?
- Does gambling interfere with your work, relationships, or responsibilities?
- Do you borrow money or sell possessions to fund gambling?
- Do you feel anxious, depressed, or guilty after gambling?
If you answered “yes” to any of these questions, it may be time to seek help.
5. Help and Support
If you or someone you know is struggling with gambling, we strongly encourage you to seek support. The following organizations offer confidential help:
- Gambling Helpline New Zealand – 0800 654 655 or www.gamblinghelpline.co.nz
- Gamblers Anonymous – www.gamblersanonymous.org
- BeGambleAware – www.begambleaware.org
- Gambling Therapy – www.gamblingtherapy.org
6. Underage Gambling
Gambling at Wildz Casino is strictly limited to individuals aged 18 or older, or the legal age of gambling in your jurisdiction. We use advanced age verification systems and reserve the right to request proof of age and identity. Accounts found to be in violation will be suspended and winnings forfeited.
7. Staff Training
Our customer support team receives regular training in responsible gaming protocols. They are equipped to assist players showing signs of gambling harm and can guide users toward the appropriate tools or external support services.
8. Final Note
Responsible gaming is a shared responsibility between Wildz Casino and our players. We are dedicated to providing the resources you need to stay in control. If you ever feel your gambling is becoming problematic, we are here to help.
If you have any questions or need assistance, please contact our support team at:
📧 [email protected]
📍 1 Peel Street, Gisborne 4010, New Zealand
